We offer an easy 3-day return/exchange policy for sealed and intact products only. All requests must be raised within 3 days of delivery.
Eligibility Criteria for Refunds and Exchange
Refunds or exchanges may only be issued under the following circumstances:
- The product received is damaged, defective, or incorrect.
- Your order was cancelled prior to shipment.
Non-Returnable Items
Returns will not be accepted in the following cases:
- Product is a miniature, sample, tester perfume, or gift set.
- Product is used, opened, or damaged due to misuse.
- Missing original packaging, tags, or accessories.
- Serial number tampered.
- Product received after the 3-day return window.
- Free products or promotional items.
Return Process for Damaged / Defective / Incorrect Products
If you receive a damaged, defective, or incorrect product, please follow these steps within 3 business days of delivery:
- WhatsApp us at +91 7809013331 or email us at [email protected] along with supporting images or videos.
- We will arrange a pickup within 2–4 business days.
- Refund or replacement will be processed once we receive and verify the returned item.
Note: Replacements are subject to stock availability. If a replacement is not available, a full refund will be issued.
Refund Timelines for Returns and Cancellations
- Prepaid Orders: Refunds will be processed to the original payment method within 48–72 business hours of receiving the returned product(s). An additional 2–3 days may be required for the amount to reflect in your account.
- Cash on Delivery Orders: Refunds will be processed via bank transfer. Please email your bank details. The process will be completed within 48–72 business hours after product verification, and may take an additional 2–3 days to reflect in your account.
